You can ask us to delete the data Pingbird holds about you at any time. Choose the option below that fits you. For details of what we store and why, see the Pingbird Privacy Policy at https://www.nexocommerce.com/legal/pingbird/privacy-policy
1. If you connected your Facebook / Meta account to Pingbird
- Open Facebook and go to Settings & privacy → Settings → Business Integrations (or Apps and websites).
- Find Pingbird and click Remove. This revokes Pingbird's access to your WhatsApp Business account.
- To delete the data we already received through that connection, email support@nexocommerce.com with the subject "Pingbird data deletion" and include your Shopify store domain or the WhatsApp business phone number you connected.
We delete the stored access token and your WhatsApp account details, and confirm by email with a reference number. Message templates and phone numbers inside your own WhatsApp Business account stay in your Meta account; you can manage them in WhatsApp Manager.
2. If you are a merchant using Pingbird
- To delete everything: uninstall Pingbird from your Shopify admin (Settings → Apps and sales channels → Pingbird → Uninstall). Sending stops immediately and your access tokens are removed. All remaining data for your store is permanently deleted 48 hours after uninstall, when Shopify sends its data erasure request.
- To delete your data sooner, or without uninstalling, email support@nexocommerce.com from your store's email address with your store domain.
3. If you are a customer of a store that uses Pingbird
- To stop WhatsApp messages, reply STOP to the store's WhatsApp number. To stop marketing emails, click Unsubscribe in any email.
- To delete your data, ask the store you bought from to submit a customer data erasure request in Shopify, which we act on automatically. Or email support@nexocommerce.com with the store name and the phone number or email address you used.
4. What we delete and how long it takes
We delete your contact and consent records, message history (content and metadata), COD verification records and abandoned checkout records, and, for merchants, store settings, templates stored in Pingbird, email server settings and access tokens. Verified requests are completed within 30 days, usually much sooner. We may keep minimal records only where the law requires it, such as billing records, and delete them when no longer required.
5. Questions
Contact our grievance officer at support@nexocommerce.com, or write to NexoCommerce, Vibhav Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India.